Principles of working with your data

I, Sonja Kiliánová, run an e-shop on the www.dovedne-ruce.cz website.

We process some personal data for the sale of goods, the provision of our services and the operation of our website.

The processing of personal data is governed in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) ("GDPR")

I. Processing of personal data

1. Processing of personal data when using the contact form

If you inquire about our products and services, we will work with your contact details that you provide to us, mainly through the inquiry form. These are: name, surname, telephone number and email address.

For what reason?

We will contact you through them for further arrangements regarding goods and services.

On what legal grounds?

This is processing on the basis of Art. 6 para. 1 lit. b) GDPR – negotiation of a contract, or taking measures before concluding a contract at your request.

How long will we process personal data?

If we do not establish further cooperation, we will process your data for a maximum of one year from our last communication.

2. Processing of personal data in the event of a purchase

If you buy from us, we will work with the data you fill in for us. These are mainly billing information: name, surname, address, phone number and email address.

For what reason?

We need to process personal data in order to fulfil our contract – to deliver our goods to you. We will also communicate with you via contact details about the status of your order, or about complaints or your questions.

We will further process personal data to meet our obligations under the law (mainly for accounting and tax purposes, or to handle complaints).

On what legal grounds do we process personal data?

This is processing on the basis of Art. 6 para. 1 lit. b) GDPR – performance of a contract and Article 6 para. 1 lit. c) GDPR – compliance with our legal obligation.

How long will we process personal data?

For the duration of our service and then for 5 years from the last delivery of the goods.

3. Newsletters (commercial communications)

If you are a shopping customer and you did not forbid us to do so at the time of purchase, we will use your e-mail address to send out our newsletter.

On what legal grounds?

This is allowed by Art. 7 para. 3 of Act No. 480/2004 Coll., on Certain Information Society Services, unless you forbade us to do so when making your purchase.

How long will we process personal data?

Ten years since your last purchase. You can unsubscribe at any time by e-mail or contact us by e-mail: sonja@dovedne-ruce.cz.

II. Who can access the data?

Your data will remain with us. Nevertheless, some companies or other persons work for us who get access to the data because they help us run our e-shop. They are:

• operator of the Shoptet e-shop platform (Shoptet a.s., with its registered office at Dvořeckého 628/8, Břevnov, 169 00, Prague 6, ID 289 35 675, the company is registered at the Municipal Court in Prague, Section B, File 25 395)
• companies involved in the dispatch of goods (Zásilkovna)
• Companies involved in the dispatch of payments (Banks)
• e-mailing service provider (LeadHub).

Your personal data may also be transferred to the following other entities:

• Tax office.

We process personal data only within the European Union.

III. What else you should know

We do not have a data protection officer appointed in our company.

In our company, decisions are not made on the basis of automated processing or profiling.

If you have any questions about your personal data, please contact us at sonja@dovedne-ruce.cz or call +420 603 238 647.

IV. Use of cookies 

Cookies are text files containing small amounts of information that are downloaded to your device when you visit our website. Cookies are then sent back to the website or another website on each subsequent visit, which recognises them.

Cookies perform various roles, such as allowing you to navigate between websites efficiently, remembering your preferences, and generally improving the user experience. They can also ensure that the advertisements displayed online are better tailored to you and your interests.

We use the following cookies on our website:

• Necessary cookies: these are necessary for the operation of the website, for example, they allow you to log in to secure areas of the site and other basic functionality of the site. This category of cookies cannot be disabled.
• Analytical/statistical cookies: they allow us, for example, to recognise and count the number of visitors and to monitor how our visitors use the website. They help us improve the way the site works, for example, by allowing users to easily find what they are looking for. We only run these cookies with your prior consent.
• Advertising cookies: these are used to track preferences and allow you to display advertising and other content that best matches your interests and online behavior. We only run these cookies with your prior consent.

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Please note that third parties (including, for example, external service providers) may also use cookies and/or access the data collected by cookies on the website.

Cookies used:

Further information about cookies and their current list can be found through individual web browsers, most often in the Developer Tools section.

Consent can be expressed through a checkbox contained in the so-called cookie bar. You can also reject cookies in the settings of your internet browser, or you can set the use of only some of them.

For more information on managing cookies in each browser, please see the following links:

• Internet Explorer - https://support.microsoft.com/cs-cz/help/17442/windows-internet-explorer-delete-manage-cookies
• Google Chrome - https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=cs
• Firefox - https://support.mozilla.org/cs/kb/povoleni-zakazani-cookies
• Safari - https://support.apple.com/cs-cz/guide/safari/sfri11471/mac
• Opera - https://help.opera.com/cs/latest/security-and-privacy/
• Microsoft Edge - https://docs.microsoft.com/cs-cz/sccm/compliance/deploy-use/browser-profiles

V. Your rights in connection with the processing of personal data

The GDPR gives you, among other things, the right to contact us and request information about what personal data we process, to request access to this data from us and to have it updated or corrected, or to request restriction of processing, you can request a copy of the processed personal data, to request the deletion of personal data in certain situations and in certain cases you have the right to their portability. Processing based on legitimate interest may be objected to.

If you think that we are not handling the data correctly, you have the right to file a complaint with the Office for Personal Data Protection or to take your claims to court.

These terms and conditions are effective from 1 January 2023.